Refund Policy

1. Refund Eligibility

• Non-delivery of subscribed services.
• Duplicate payment made by the client.
• Technical issues preventing service delivery.
• Regulatory or compliance-related refund obligations.

2. Non-Refundable Circumstances

• Change of mind after subscription.
• Dissatisfaction due to market performance.
• Services already delivered and consumed.
• Partially used subscription periods.
• Renewed subscriptions already activated.

3. Refund Request Process

To request a refund, contact our support team with your payment details, service information, and reason for the refund request. Supporting documents may be required for verification.

4. Review & Approval

Each refund request will be reviewed individually. Trade Nova reserves the right to approve or reject requests based on eligibility criteria outlined in this policy.

5. Refund Processing

Approved refunds will generally be processed through the original payment method used for the transaction. Processing times may vary depending on the payment provider.

6. Risk Disclosure

Financial markets involve inherent risks. Trade Nova does not guarantee profits or specific investment outcomes. Refunds will not be granted based on trading losses or market fluctuations.

7. Limitation of Liability

Trade Nova shall not be liable for losses arising from market movements, investment decisions, or circumstances beyond our control.

8. Dispute Resolution

Any disputes relating to refunds should first be addressed through our customer support process. Unresolved matters may be handled according to applicable laws and regulations.

9. Policy Updates

Trade Nova reserves the right to modify this Refund Policy at any time. Updated versions will be published on this website and become effective upon publication.